Healthcare provider organizations using AssistPoint to identify and manage financial assistance and other access services for eligible patients are highly satisfied with the platform, a recent customer survey shows.
Annexus Health invited AssistPoint users to participate in the survey in May of 2023. Of the 26 who completed the survey, 96% reported that they are satisfied or very satisfied with using AssistPoint compared with their previous approach to managing patient assistance.
Many respondents noted that AssistPoint saves them valuable time by consolidating everything they need to manage financial assistance and other resources in a single platform, making it possible for them to find and secure assistance for more patients.
“AssistPoint has been very helpful in time management,” said one user. “Because everything we need is in one place in AssistPoint, we are able to help more patients with financial assistance.”
“It really has relieved me of a lot of time that I would spend doing this myself,” said another. “I feel like we’ve been able to get more patients on foundation assistance that I wouldn’t have been able to capture due to having other responsibilities.”
With AssistPoint, users can rapidly search a comprehensive library of assistance options at the click of a button, quickly apply and enroll eligible patients into individual assistance opportunities, and actively track award fulfillment to ensure utilization and adherence.
“AssistPoint has helped keep patient assistance more organized and easily accessible while providing opportunities for follow up,” noted one survey respondent.
Moreover, a comprehensive suite of reports—available real time within AssistPoint—allows users to stay on top of all activities related to patient assistance within their organization.
The analytics capabilities within AssistPoint were specifically called out by survey respondents as an AssistPoint feature that has helped solve their business challenges, as was the Assistance Watchlist, which allows users to track patients who are waiting for funding. Fund status alerts are sent within 5 minutes of a fund opening up, saving precious time and enabling users to rapidly secure assistance for their patients.
In addition to the many useful features within AssistPoint, customers find the platform to be user-friendly, with 92% of survey respondents reporting they are satisfied or very satisfied with the ease of use.
Ninety-six percent of respondents are satisfied or very satisfied with the continuous training and support provided by Annexus Health. The same percentage are satisfied or very satisfied with the frequency with which updates and information about AssistPoint are communicated.
While these proactive measures help to ensure an overall positive user experience and minimize issues with the platform, 84% of those surveyed responded that they are satisfied or very satisfied with the experience of contacting the Support team to address any queries or resolve any problems faced while using AssistPoint.
Beyond the AssistPoint platform itself, customers also report high satisfaction with Annexus Health as a company. In fact, 96% of respondents are satisfied or very satisfied with the support provided by their dedicated Annexus Health Account Manager, and all 26 respondents reported they are satisfied or very satisfied with their partnership with Annexus Health.
