Provider FAQs

We implement policies, procedures, and technology that satisfy controls within security frameworks such as HITRUST. HIPAA training is regularly required for all employees.

Our solutions advance health equity through a comprehensive, enterprise-based, provider-centric ecosystem that ensures no patient is left behind. This ecosystem combines innovative software with tech-enabled services to provide an equal opportunity for care by alleviating administrative toxicity that keeps patients from receiving the resources they qualify for. You can learn more by reading this article or viewing this on-demand presentation.

AssistPoint is a comprehensive software platform that accelerates the management of financial assistance and access services for healthcare organizations. It helps patients get the care they need by proactively identifying available resources, streamlining enrollment, and facilitating the management of assistance.

Within AssistPoint, users can search for financial assistance and other access services for patients with diagnoses in the following disease states:

• Allergy/immunology/immunosuppressants
• Bone and joint
• Cardiology
• Dermatology
• Gastroenterology
• HIV/antiviral/infectious disease
• Nephrology
• Neurology
• OB-GYN
• Oncology
• Pulmonology
• Retina/ophthalmology
• Rheumatology
• Urology

As Annexus Health continues to grow, we hope to add more disease states to this list.

AssistPoint includes over 9,000 assistance opportunities, covering every foundation and drug (all assistance options) for every disease state within AssistPoint.

Yes, users can request it be added by telling their Account Manager (their point of contact at Annexus Health), and our team will add it to the unique version of AssistPoint used by their organization.

Our team keeps all codes up to date within AssistPoint, pulling suggested J codes and HCPCS codes based on previously billed interactions. If users do not see the code for their patient, they can search and select.

The Resource Center within AssistPoint includes how-to articles with accompanying videos and on-demand training session recordings that can help users with patient enrollments. The process will vary depending on the type of enrollment (digital or traditional). For life science companies that are partnered with us, patient support programs are digitally integrated with AssistPoint—this means they use our standardized digital enrollment form, which is automatically prepopulated with demographic information from the practice management system, connecting patients to available assistance faster. For programs that are not digitally integrated, AssistPoint provides links to the enrollment forms so users can easily complete the enrollment on the program website and then return to AssistPoint to document the award activity. Users can always reach out to their Account Manager with questions.

AssistPoint provides quick links for traditional enrollments so users can easily complete enrollments on the program website and then return to AssistPoint to document the award activity. Users can also fax out of AssistPoint.

Yes, multiple awards can be secured for an individual patient, regardless of diagnosis, type of medication, etc.

Yes, financial assistance award claims and payment details are updated on a nightly basis. This enables healthcare provider organizations to actively track the utilization of patient assistance awards, as well as revenue, directly within AssistPoint.

When assistance from a charitable foundation is not available, patients can be added to the Assistance Watchlist report in AssistPoint. When funding opens up, patients on the Assistance Watchlist can be easily enrolled at the click of a button, without having to repeat the search process. This saves precious time and enables AssistPoint users to rapidly secure assistance for patients.

Through the Core Plan or as a stand-alone service, Adparo (see section below) can perform historical financial assistance award entry (for AssistPoint implementation). Alternatively, users can enter these awards themselves.

Within AssistPoint, users have access to AP Analytics®, a comprehensive set of 35 on-demand reports that empower healthcare provider organizations—C-suite, management, and users—with the insights they need to improve the process for managing patient assistance, ensure patients receive all available assistance, and discover opportunities to increase revenue capture.

No, AssistPoint has unlimited user credentials, so organizations can have as many users as they’d like.

Yes, all patients within an organization are available to view within AssistPoint.

AssistPoint is a subscription-based model. Please connect with our Sales team for a customized price quote for your organization.

Adparo is a tech-enabled service that assists healthcare organizations in managing patient assistance. By proactively assessing every patient for financial assistance and other access services using the AssistPoint platform, the experienced team ensures efficient resource management for both healthcare organizations and patients.

Yes, Adparo will call patients on behalf of an organization to help relieve its administrative burden.

Adparo reviews orders daily and works up patients a minimum of 7 days prior to the date of service. Most patients are enrolled in and approved for financial assistance the same day, but it can take up to 72 hours for select programs.

This varies based on the size of the organization. After a full review of the organization’s workflow, we will determine the number of team members who need to be assigned to the account. This team will include financial counselors, billing specialists, team leads, and additional management to ensure success.

Adparo is billed as a percentage of collections. Please connect with our Sales team for a customized price quote for your organization.

AssistPoint seamlessly integrates with practice management systems, pulling information from those systems. It can also be integrated with electronic health records, billing software, and pharmacy management systems.

Yes, integration is necessary so AssistPoint can pull the following: 

• Claims data
• Orders data
• Patient demographic data
• Pharmacy data

We can integrate in several ways, depending on the organization’s systems and capabilities. Our team will work individually with each organization to ensure a successful integration.

During implementation, organizations will be assigned an Implementation team, including a Project Manager who will guide the organization through the entire process, from initial technical integration design through end-user training. Post implementation, the main point of contact will transition to the Account Manager, who will be the organization’s long-term partner for ongoing success, supported by our Support team, which is available via [email protected].