How does Annexus Health maintain data security?
We implement policies, procedures, and technology that satisfy controls within security frameworks such as HITRUST. HIPAA training is regularly required for all employees.
How is Annexus Health advancing health equity?
Our solutions advance health equity through a comprehensive, enterprise-based, provider-centric ecosystem that ensures no patient is left behind. This ecosystem combines innovative software with tech-enabled services to provide an equal opportunity for care by alleviating administrative toxicity that keeps patients from receiving the resources they qualify for. You can learn more by reading this article or viewing this on-demand presentation.
What is AssistPoint®?
AssistPoint is a Web-based software platform that simplifies, streamlines, and accelerates the process of managing financial assistance and other access services. Providers, specialty pharmacies, hospitals/institutions, and infusion centers can use AssistPoint to take a proactive approach and work up all patients for available resources, ensuring that no one misses out on the care they need.
Which disease states are included in AssistPoint®?
Within AssistPoint, users can search for financial assistance and other access services for patients with diagnoses in the following disease states:
- Bone and joint
- HIV/antiviral/infectious disease
As Annexus Health continues to grow, we hope to add more disease states to this list.
How many assistance options are currently in your system?
AssistPoint® includes over 8,000 assistance opportunities, covering every foundation and drug (all assistance options) for every disease state within AssistPoint.
Can a foundation that is only available to our practice or in our local area be added to AssistPoint®?
Yes, users can request it be added by telling their Account Manager (their point of contact at Annexus Health), and our team will add it to the unique version of AssistPoint used by their organization.
How are J codes and HCPCS codes maintained within AssistPoint®?
Our team keeps all codes up to date within AssistPoint, pulling suggested J codes and HCPCS codes based on previously billed interactions. If users do not see the code for their patient, they can search and select.
Do you have any step-by-step instructions on how to enroll a patient for financial assistance?
The Resource Center within AssistPoint® includes how-to articles with accompanying videos and on-demand training session recordings that can help users with patient enrollments. The process will vary depending on the type of enrollment (digital or traditional). For life science companies that are partnered with us, patient support programs are digitally integrated with AssistPoint—this means they use our standardized digital enrollment form, which is automatically prepopulated with demographic information from the practice management system, connecting patients to available assistance faster. For programs that are not digitally integrated, AssistPoint provides links to the enrollment forms so users can easily complete the enrollment on the program website and then return to AssistPoint to document the award activity. Users can always reach out to their Account Manager with questions.
Does AssistPoint® help with traditional enrollments?
AssistPoint provides quick links for traditional enrollments so users can easily complete enrollments on the program website and then return to AssistPoint to document the award activity. Users can also fax out of AssistPoint.
Can patient profiles contain multiple awards (for example, a patient who is on an oral medication and an intravenous medication)?
Yes, multiple awards can be secured for an individual patient, regardless of diagnosis, type of medication, etc.
Can I track award balances in AssistPoint®?
Yes, financial assistance award claims and payment details are updated on a nightly basis. This enables healthcare provider organizations to actively track the utilization of patient assistance awards, as well as revenue, directly within AssistPoint.
What happens if no foundation funds are available for a patient?
When funds may not be available, patients can be put on the Assistance Watchlist, which will trigger an alert when funds become available. Fund status alerts are sent within 5 minutes of a fund opening up, which saves precious time and enables users to rapidly secure assistance for their patients.
How do I get all of the previous awards I have secured for patients into AssistPoint®?
Through the Core Plan or as a stand-alone service, Adparo® (see section below) can perform historical financial assistance award entry (for AssistPoint implementation). Alternatively, users can enter these awards themselves.
What kind of reporting is available?
Within AssistPoint®, users have access to AP Analytics®, a robust set of filterable, up-to-date, easy-to-use reports that provide value to every level of an organization, from end users to managers and even up to the C-suite.
Is there a limit on the number of people I can request AssistPoint® access for?
No, AssistPoint has unlimited user credentials, so organizations can have as many users as they’d like.
Within AssistPoint®, will we have access to all of our patients?
Yes, all patients within an organization are available to view within AssistPoint.
What is the overall annual cost of AssistPoint®?
AssistPoint is a subscription-based model. Please connect with our Sales team for a customized price quote for your organization.
How will AssistPoint® impact our revenue?
According to analyses of customer data, after implementing AssistPoint, practices have seen double-digit percentage increases in financial assistance collections per provider, and this impact improves the longer a practice uses AssistPoint.
What is Adparo®?
Our tech-enabled service Adparo solves the administrative and infrastructure challenges faced by many healthcare provider organizations. Adparo provides trained, experienced staff who utilize AssistPoint® to perform various tasks related to patient access, including proactively working up every patient for financial assistance and other access services.
Does Adparo® reach out to patients on behalf of practices to obtain necessary information to complete financial assistance applications?
Yes, Adparo will call patients on behalf of an organization to help relieve its administrative burden.
What happens after a treatment order is submitted for a patient?
Adparo® reviews orders daily and works up patients a minimum of 7 days prior to the date of service. Most patients are enrolled in and approved for financial assistance the same day, but it can take up to 72 hours for select programs.
How many Adparo® employees will be assigned to our organization?
This varies based on the size of the practice. After a full review of the organization’s workflow, we will determine the number of team members who need to be assigned to the account. This team will include financial counselors, billing specialists, team leads, and additional management to ensure success.
How will our organization be billed by Adparo®?
Adparo is billed as a percentage of collections. Please connect with our Sales team for a customized price quote for your organization.
How will Adparo® impact our revenue?
According to analyses of customer data, Adparo increased financial assistance searches by a median of 323%, leading to a median boost in financial assistance awards secured of 158%.
Integration and support
What integrations are needed for AssistPoint® and Adparo®?
AssistPoint seamlessly integrates with practice management systems, pulling information from those systems. It can also be integrated with electronic health records, billing software, and pharmacy management systems.
Is integration mandatory?
Yes, integration is necessary so AssistPoint® can pull the following:
- Claims data
- Orders data
- Patient demographic data
- Pharmacy data
What are the IT needs for integration and reporting?
We can integrate in several ways, depending on the organization’s systems and capabilities. Our team will work individually with each organization to ensure a successful integration.
What kind of support is offered, both during and after implementation?
During implementation, organizations will be assigned an Implementation team, including a Project Manager who will guide the organization through the entire process, from initial technical integration design through end-user training. Post implementation, the main point of contact will transition to the Account Manager, who will be the organization’s long-term partner for ongoing success, supported by our Support team, which is available via [email protected].