Technology that transforms the patient access workflow
Whether or not patients say it, there’s a good chance they’re worried about affording the care they need. Fortunately, there’s also a good chance they qualify for financial assistance and other access services—and with AssistPoint®, healthcare provider organizations can make the most of these resources for their patients and their organization.
AssistPoint is a software platform that helps healthcare provider organizations proactively identify and manage financial assistance and other access services for eligible patients. Think of it as a one-stop shop for all patient access needs.
At the click of a button, rapidly search our comprehensive library of assistance options.
Quickly apply and enroll eligible patients into individual assistance opportunities.
Actively monitor award fulfillment to ensure utilization and adherence.
Stay on top of all activities related to patient assistance within your organization via a comprehensive suite of reports—available real time.
Finding assistance programs for our patients takes 10 seconds with AssistPoint, as opposed to 2 hours with our old, reactive approach.
—Tonia, Billing Office Manager
Search Wizard: intelligently engineered to quickly identify assistance for all patients
After automatically pulling patient demographic information, diagnoses, and insurance details from the practice management system, AssistPoint searches more than 8,000 programs to identify all assistance opportunities that may be available for a patient. The results are presented in a simple, yet detailed color-coded format for users to quickly act upon.
Digital Integration: two-way connectivity matters
For our integrated life science and foundation partners, a two-way, secure information exchange (AP Connect®) is created between their patient support programs and AssistPoint, streamlining the application, enrollment, and fulfillment processes. All integrated programs use our standardized digital enrollment form, which is automatically prepopulated with demographic information from the practice management system, eliminating the need for patients to fill out multiple repetitive forms and connecting them to available assistance faster. Furthermore, with digital integration, program communication delays are reduced, award approval notifications are sped up, and healthcare providers can easily provide patients with accurate, up-to-date award balances.
Assistance Watchlist: fund status alerts within 5 minutes
When funds may not be available, patients can be put on the Assistance Watchlist, which will trigger an alert when funds become available. Fund status alerts are sent within 5 minutes of a fund opening up, which saves precious time and enables our users to rapidly secure assistance for their patients.
Read about how the AssistPoint Watchlist directly impacted a patient when she thought she was out of options
Payment Automation: assistance award and revenue tracking made easy
Through a standard secure file transfer protocol, Annexus Health is able to populate financial assistance award claims and payment details on a nightly basis. This enables healthcare provider organizations to actively track the utilization of patient assistance awards, as well as revenue, directly within AssistPoint.
AP Analytics®: valuable insights for all key stakeholders
This comprehensive set of 35 on-demand reports easily accessible within AssistPoint empowers healthcare provider organizations—C-suite, management, and users—with the insights they need to improve the process for managing patient access, ensure patients receive all available assistance, and discover opportunities to increase revenue capture.
Additional features included with AssistPoint
|Ability to integrate with practice management systems, electronic health records, billing software, and pharmacy management systems
|Opportunity management to identify award enrollment opportunities based on a patient’s current treatment
|Patient categorization with Patient Tagging
|Patient Journey tab for recording all work for a patient
|Enrollment of eligible patients into assistance programs
|In-platform e-fax capability
|Claims, payments, award balance, and revenue tracking
|Free drug program utilization management
|Ability to add local assistance funds
|Training resources library
When you’re ready to get started, we’re here to help
We seek to understand more about your organization and workflow to identify training priorities.
We provide comprehensive training, as well as a Support hotline, allowing for seamless integration.
We provide monthly check-ins with your dedicated account manager to deliver updated training and review new feature enhancements.
See AssistPoint in action
Do you have questions about AssistPoint, Adparo, integration or support?
For organizations in need of expert support to help manage patient assistance, Adparo® can help! By pairing our Adparo services with the AssistPoint platform, healthcare provider organizations have been able to help more eligible patients get assistance faster and more easily than ever before.