Technology that transforms the patient assistance workflow
Make the most of patient financial assistance with AssistPoint®, a comprehensive software platform that accelerates the management of financial assistance and access services for healthcare organizations, helping patients get the care they need by proactively identifying available resources, streamlining enrollment, and facilitating the management of assistance.
Healthcare organizations face many obstacles when managing patient assistance, including:
- Dozens of individual program portals to navigate, leading to time-intensive and cumbersome enrollment processes
- Having to check disease fund websites multiple times a day to avoid missing the opportunity to enroll patients when funding opens up
- Limited insight into the organization’s financial performance as a result of not having a comprehensive view of patient assistance collections
- Missed opportunities for patient assistance collections, negatively impacting the organization’s financial performance
- Lack of continuity in patient assistance operations when a staff member is absent, as there is no centralized platform for colleagues to work from
- Lack of interconnectivity between patient support programs and the practice management system, causing redundant data entry which can lead to errors and ultimately delay time to therapy
AssistPoint removes these obstacles through the power of a connected, multi-system provider workflow
AssistPoint seamlessly integrates with practice management systems and can be integrated with electronic health records, pharmacy management systems, and patient support programs offered by life science companies and charitable foundations. This connectivity minimizes time-consuming manual processes and allows healthcare provider organizations to work within an integrated environment to easily and efficiently search for patient assistance opportunities, enroll eligible patients, and manage the fulfillment of services.
For digitally integrated patient support programs, enrollment is completed through a standardized form that is automatically prepopulated with patient demographic information from the practice management system. AssistPoint also enables tracking of financial award activity and offers a variety of reports to analyze patient assistance data—all within a single platform.
Accelerate the patient assistance management process with AssistPoint
Search
At the click of a button, rapidly search our comprehensive library of assistance options.
Enroll
Quickly apply and enroll eligible patients into individual assistance opportunities.
Track
Actively monitor award fulfillment to ensure utilization and adherence.
Analyze
Stay on top of all activities related to patient assistance within your organization via a comprehensive suite of reports—available real time.
“Finding assistance programs for our patients takes 10 seconds with AssistPoint, as opposed to 2 hours with our old, reactive approach.”
—Tonia, Billing Office Manager
Key Features
Search Wizard: intelligently engineered to quickly identify assistance for all patients
After automatically pulling patient demographic information, diagnoses, and insurance details from the practice management system, AssistPoint searches more than 9,000 programs to identify all assistance opportunities that may be available for a patient. The results are presented in a simple, yet detailed color-coded format for users to quickly act upon.
Digital Integration: two-way connectivity matters
For our integrated life science and foundation partners, a two-way, secure information exchange (AP Connect®) is created between their patient support programs and AssistPoint, accelerating the application, enrollment, and fulfillment processes. All integrated programs use our standardized digital enrollment form, which is automatically prepopulated with demographic information from the practice management system, eliminating the need for patients to fill out multiple repetitive forms and connecting them to available assistance faster. Furthermore, with digital integration, program communication delays are reduced, award approval notifications are sped up, and healthcare organizations can easily provide patients with accurate, up-to-date award balances.
Fund Status Alerts: automatic disease fund monitoring
Annexus Health closely monitors disease funds, sending out an alert within 5 minutes of identifying that a fund has opened up. AssistPoint users can be confident that they will be automatically notified of fund status changes without having to check each individual foundation website multiple times a day.
Insights article:
Learn how the Fund Status Alerts directly impacted a patient when she thought she was out of options
Assistance Watchlist: empowers quick enrollment of patients awaiting funding
When assistance from a charitable foundation is not available, patients can be added to the Assistance Watchlist report. When funding opens up, patients on the Assistance Watchlist can be easily enrolled at the click of a button, without having to repeat the search process. This saves precious time and enables AssistPoint users to rapidly secure assistance for patients.
Payment Automation: assistance award and revenue tracking made easy
Through a standard secure file transfer protocol, Annexus Health is able to populate financial assistance award claims and payment details on a nightly basis. This enables healthcare provider organizations to actively track the utilization of patient assistance awards, as well as revenue, directly within AssistPoint.
AP Analytics®: valuable insights for all key stakeholders
This comprehensive set of over 35 on-demand reports easily accessible within AssistPoint empowers healthcare organizations—C-suite, management, and users—with the insights they need to improve the process for managing patient assistance, ensure patients receive all available assistance, and discover opportunities to increase revenue capture.
Automatic Re-enrollment: avoids disruptions in funding
For programs that accept automatic re-enrollment, AssistPoint transforms the typically time-consuming re-enrollment process, enabling automatic re-enrollment of eligible patients so that their funding can continue uninterrupted.
Patient Journey Tab: all work for an individual patient in one place
All financial assistance activity for a specific patient can be viewed under a single tab, making it easy for one financial counselor to seamlessly take over for another.
Multipractice Management: a single platform for multiple locations
For healthcare organizations with many sites of care, AssistPoint makes it possible to manage all patient financial assistance activity in one place, all under a single sign on.
Community Customization: ability to add local assistance funds
Local assistance funds available to eligible patients in your community can be added to AssistPoint so that this funding can be conveniently searched for and managed alongside all other assistance opportunities.
Insights article:
Learn why FlexCare Infusion Centers chose AssistPoint
When you’re ready to get started, we’re here to help
Onboarding
We seek to understand more about your organization and workflow to identify training priorities.
Training
We provide comprehensive training, as well as a Support hotline, allowing for seamless integration.
Support
We provide monthly check-ins with your dedicated account manager to deliver updated training and review new feature enhancements.
See AssistPoint in action
Watch a co-pay digital enrollment in 90 seconds
Do you have questions about AssistPoint, Adparo, integration, or support?
For organizations in need of expert support to help manage patient assistance, Adparo® can help! By pairing our Adparo services with the AssistPoint platform, healthcare provider organizations have been able to help more eligible patients get assistance faster and more easily than ever before.
